Vntrip TMS Terms of Service

This Agreement outlines the terms and conditions that govern your use of our Travel Management System (“TMS”) service.

These terms of service (“Terms”) governs your access to and use of our Travel Management System (“TMS”) and forms a legally binding agreement between you (including, if applicable, any legal entity that you represent or act on behalf of) (“Customer”) and Vntrip Technology Company LTD (“Vntrip”).

We reserve the right to update these terms periodically. The date of the latest amendments will be prominently indicated on this document, and any changes will become effective immediately upon publication.

  • Definitions

    Service Providers
    • Shared Customer Data
    • Sub-processors: Authorized third-party service providers engaged by Vntrip to assist in delivering the Services.
    • Travel Providers: Third-party providers of travel-related services booked through the Services, solely to facilitate the purchase or provision of those services to users.
    • “Implementation Services” - Services conducted by Vntrip configure and initiate the Services for the utilization by the Customer and its Users, as specified in the Service Agreement.
  • Account Setup

    Corporate Account

    To access and use Vntrip TMS services, the Customer must sign up for an account (“Corporate Account”) by providing us their company information through our website or by reaching out to us via our contact phone number, email or chat available on our website.

    Upon signing the contract, this Agreement will come into effect and will remain in force until terminated as outlined

    To utilize Vntrip TMS services, customers are required to create a Corporate Account by furnishing their company details either through our website or by contacting us via phone, email, or chat support on our website. Customer responsible for (i) safeguarding the confidentiality of their account access credentials and those of their Users; and (ii) ensuring the security of the systems and networks used for accessing the Services. Customers acknowledge accountability for all activities authenticated through their access credentials, within lawful boundaries. Should any suspicion arise regarding the security of their Employer Account, customers are urged to promptly notify Vntrip.

    Upon agreement signing, this contract will become effective and shall continue until termination as specified.

    Implementation Services

    Vntrip will provide the requisite services essential, to assist the customers in maximizing the Services, such as account setup and training.

  • Customer Obligations

    • Onboarding

      Provide us with complete and accurate information for setting up Corporate Account

    • Collaboration and Support

      Provide in a timely manner, any assistance and access to information required in order to render the requested Services. Customer authorizes Vntrip to share such information with vendors and service providers as necessary for the delivery of the requested services.

    • Significant Changes

      Promptly notify Vntrip of any significant changes in information previously provided to us, including but not limited to: tax information, financial status, ownership structure, or administrative point of contact.

      Notify Vntrip within 3 working days, if the customer becomes insolvent, makes an assignment for the benefit of creditors, cessation of business, or initiation of bankruptcy, reorganization, rearrangement, insolvency, liquidation proceeding, or other proceeding under any bankruptcy or other law for the relief of debtors by or against the customer.

    • Promotional Assistance

      Customer grants to Vntrip, limited right to use the Customer name, trademarks, and logos (referred to collectively as “Customer Brand Markers”). This right is non-exclusive, non-transferable, and revocable, and is subject to compliance with any guidelines related to the use of Customer trademarks and logos provided by the Customer to Vntrip." All accruing of goodwill from such usage shall be solely for the benefit of the Customer.

    • Compliance oversight

      The Customer shall ensure that all Users adhere to the terms of the Agreement., including but not limited to the responsibilities outlined in Sections 4.4, 4.5, and 4.6. The Customer bears responsibility for any noncompliance by Users. In the event of suspected or alleged violations of the Agreement by a User or an unauthorized third party, the Customer must promptly inform Vntrip. Furthermore, the Customer is required to collaborate with V trip in their investigation and any actions taken to enforce the Agreement. Vntrip reserves the right to suspend or terminate a User's access to the Services upon notice to the Customer, if Vntrip reasonably determines that the User has breached the Agreement or violated applicable law.

    • Customer Data and Usage

      Customer Data. Customer Data includes data derived from Customer Data but does not include anonymized or non-identifiable data or metadata associated solely with the behaviors or actions of Users with the Services (“Usage Data”). Customer will retain all right, title, and interest in Customer’s Intellectual Property Rights to Customer Data. Vntrip may reproduce, distribute, modify, and adapt Customer’s Data for the purpose of providing the Services, including disclosing Customer Data to sub-processors to provide the Services to Customer and to Travel Providers to facilitate the purchase or provision of Travel Services by a User. Vntrip may use, during and after the Agreement, Usage Data for its own business purposes, such as operating and improving the Services, and developing new products and services.

    • Representations and Warranties Regarding Customer Data

      Regarding any Customer Data utilized by Vntrip in line with the Agreement, Customer affirms and guarantees that:

      • It possesses the essential rights, consents, and permissions to utilize and authorize Vntrip to utilize and disclose Customer Data as per the Agreement.
      • Its privacy policies and practices align with relevant laws and enable Customer to furnish Customer Data to Vntrip and authorize Vntrip to use and disclose Customer Data in accordance with the Agreement.
  • Vntrip Services

    • Services

      Vntrip will provide the Services in accordance with the Agreement, starting on the date specified in the Service Agreement (or, in the absence of a Service Agreement, upon Customer's commencement of Service usage). This provision remains in effect until the Service Agreement or Agreement expires or is terminated. Customer is granted access and usage rights to the Services exclusively for internal business purposes, limited expressly to Customer's Users.

    • Changes

      Vntrip reserves the right to make changes to the Services at any time, except when such changes significantly affect features available to Customer and its Users in an adverse manner.

    • Restrictions

      Customer is prohibited from attempting to disrupt the Services, Site, App, or Software, or gain unauthorized access to connected systems. Access to or use of the Services is limited to Users only. Prohibited actions include copying, modifying, or distributing any part of the Services, Site, App, or Software. Additionally, Customer shall not engage in reverse engineering, data scraping, or any activity that violates Vntrip’s Intellectual Property Rights.

    • Acceptable Use Policies

      Customer agrees to use the Services exclusively for authorized and legal purposes, adhering to applicable laws, regulations, and the rights of others. Confidential information of third parties may not be stored or processed in the Services without proper lawful license or permission. Bulk unsolicited commercial communications are prohibited. Customer is responsible for Users' compliance with travel expense and payment policies, and shall maintain confidentiality of user identifications, account numbers, and profiles.

    • Illegal Use of Services

      Customer shall not use the Services in a manner that violates applicable laws. Vntrip reserves the right to immediately terminate the Agreement or Service Order, suspend Customer's access, and/or cancel any booking if fraudulent, criminal, or law-violating use is detected or if instructed by a governmental or law enforcement authority.

    • Data Maintenance and Backup

      While not designed as a data warehouse or backup solution, Vntrip will make commercially reasonable efforts to restore lost or corrupted Customer Data from its latest backup. Full restoration may not be guaranteed in such cases.

    • Prohibited Use of Services

      Customer agrees not to utilize the Services in any manner that would contravene applicable laws. Vntrip reserves the right to promptly terminate this Agreement or the relevant Service Order, suspend Customer's access to the Services, and/or suspend or cancel any booking if: (a) Vntrip, at its sole discretion, determines that the Services are being employed fraudulently, for criminal activities, or in violation of any applicable law or regulation; or (b) a governmental, legal, or other law enforcement authority mandates Vntrip to take such actions.

    • Data Maintenance and Backup

      The Services are not designed to serve as a comprehensive data warehouse or backup solution. While complete restoration may not be feasible in the event of data loss or corruption, Vntrip will make commercially reasonable efforts to restore any lost or corrupted Customer Data from its most recent backup.

    • Beta Services

      Vntrip may offer beta services to Customer prior to their general availability to all Vntrip customers or before their full release, which may be identified as beta, pilot, evaluation, or under similar designations ("Beta Services").Vntrip reserves the right to modify or discontinue Beta Services at any time and for any reason.

  • Booking Services

    • Algorithm

      Our Booking Services utilize proprietary algorithms ("Algorithm") considering factors like Customer policy, User profiles, market conditions, and more to determine dynamic travel policy limits, market price, best price, and sorting of Travel Services results. The Algorithm, while dynamic, does not impact Travel Services pricing. Customers acknowledge variations in results based on Users, travel dates, and search elements.

    • Travel Risk

      Vntrip disclaims liability for damages or losses resulting from travel to certain areas facilitated by Booking Services. Travel Providers are not Vntrip's agents, subcontractors, or employees. Vntrip is not liable for any Travel Service disruptions, delays, or other impacts.

    • Travel Services

      Through our Booking Services, Customer and Users access services ("Travel Services") from third-party providers such as airlines, hotels and car service agencies (“Travel Service Providers”). To facilitate purchases, Customer authorizes Vntrip to share necessary User information (“Shared Customer Data”) with Travel Service Providers. Vntrip is not responsible for Travel Service provision, accuracy of information from Travel Servier Providers, or any errors or inaccuracies in Travel Service details. Customer assumes all risks and responsibilities for Travel Service selection and use.

      Vntrip does not assume responsibility for the provision of Travel Services and does not guarantee the accuracy of any material, information, or outcomes provided to Customer by Travel Providers. The presentation of travel inventory through the Booking Services does not constitute a binding contract offer by Vntrip or the respective Travel Provider.

      Customer acknowledges and agrees that: (a) the procurement of Travel Services may be subject to the terms and conditions, agreements (such as contract of carriage), and privacy and security policies of the specific Travel Provider chosen by the User; and (b) the utilization of Travel Services will be subject to Customer’s and Users’ adherence to applicable law, including US export and sanctions laws and regulations.

      Customer and its Users bear sole responsibility for, and assume all associated risks with, the selection, utilization, and receipt of any Travel Service. Customer is accountable for the accuracy of all Shared Customer Data provided to Vntrip. Vntrip will take reasonable measures to ensure the accuracy of information transmitted between the User and the Travel Provider during a booking transaction.